Refund policy

30-day returns

Contact Memo Design within 30 calendar days after delivery to request a return. Items must be unused, unwashed and unaltered, with original packaging and any labels, and accompanied by your order number.

How to request a return

Email info@memodesignla.com with your order number and the item you wish to return. Wait for our instructions and return address before sending anything. Customers pay the return shipping cost for change-of-mind returns. There is no restocking fee.

Damaged, defective or incorrect items

Contact us within 14 calendar days of delivery. Include your order number and photos of the item and packaging so we can review the issue. Memo Design covers return shipping when we sent an incorrect, damaged or defective item.

Refunds, exchanges and cancellations

After we receive and inspect an eligible return, we process the refund to the original payment method within 3–5 business days. Your bank may take additional time to post it. Contact us first for an exchange or a cancellation. Exchanges depend on stock, and cancellations depend on the order’s processing status.

Questions? Call +1 213-488-9101 or email info@memodesignla.com.